Shipping & Delivery
We take the upmost care to ensure your parcels are delivered as quickly as possible with Regular Post 2 - 5 Business Days and Express Post 2 - 3 Business Day Metro.
We do not ship overseas; we only ship to Australian locations.
Flat Rate Shipping Australia Wide 2 - 5 Business Days $9.95
Express Post 2 - 3 Business Days Metro $15.95
We like to keep you up to date on where your parcel is so you will get a shipment email from us on the day of dispatch. Please keep an eye out for this email, as it has the tracking link in it. If you wish to locate your parcel, please click the tracking link in this email, and it will redirect you to the website with tracking data shown for your parcel.
Should you receive a "calling card" in your letterbox notifying you of an attempted delivery by Australia Post then you can use the number on the calling card to pick up your parcel. This same tracking ID would have been sent to you in the shipment email from us. Simply take this number, and some photo ID, to the location identified in your tracking and you can pick up the parcel.
Dispatch of parcels occurs during regular business hours, Monday to Friday, 8 am to 5 pm. Once your order is shipped, you will receive a shipment email, with tracking information in it.
In the unlikely event that a parcel we have dispatched has not been received then most probably the package is waiting for you at your local post office. Typically Australia Post will leave a card in your letterbox, but sometimes this may not happen as planned. Please use the tracking information in the shipment email to find your parcel, and go and collect it from the appropriate location on the calling card using the tracking ID as your reference number. Ensure to take photo ID and something with your name and address on it. A driver's license is best.
If you are unable to find the parcel in tracking, or something else has happened, then please contact our support team using our contact us page. Please quote your order number within this email.
If you have not received your parcel then we can launch an investigation on your behalf with Australia Post. If you entered an incorrect address and the package has not been received, we cannot be held responsible for non-delivery in situations like this. It is the customer's responsibility to provide complete and correct name and address details for delivery. We encourage all customers to double check the delivery name and shipping address on the checkout page, prior to placing the order. We also encourage customers to check these details again in the delivery email that is sent immediately after placing the order. Note: We NOW deliver to Post Boxes and not just your residential address.
If the correct name and address were given, and the parcel is lost, we will resend the goods. If this is the case, then we have a cooling off period of 21 days. 21 days is enough time for Australia Post to return the goods to us. The second option is that we refund the order.
We do offer a 7 day returns policy for unworn items. We try our very best to keep all of our customers happy, and appreciate your respect, in understanding the reasons why we are unable to accept returns for worn items - health and hygiene is a very important issue to us and our customers.